Privacy Policy

Photo and Video Usage

• Photos of personalized items will not be shared without prior consent.
• All photos stored for order processing are deleted periodically.

Personal Information Collection

• Includes name, address, contact details, and payment information.
• Automatically collected information: IP address, browser type, and device data.

Usage and Sharing of Information

• Used only for order fulfillment, communication

Refund and Cancellation Policy

1. Order Cancellation

• Orders can be canceled before processing, with applicable charges. Personalized items are non-refundable.

2. Refunds and Issues

• Refunds are provided only in cases of quality defects or incorrect personalization.
• Damaged items must be reported within 2 days with videographic proof.

3. Delivery Delays and Errors

• Refunds are not offered for delays. Efforts are made to resolve such issues promptly.
• Personalized products are non-refundable unless a verifiable issue arises.

Shipping Policy

1. Delivery Options

• Free Shipping: Available in Kerala and Bangalore.
• Paid Shipping: Additional charges apply to other locations , where Delhivery Service is unavailable.

2. Delivery Timelines

• Standard Shipping: 3–7 business days.

3. International Orders

• Delivered through DHL Express. Customs duties are borne by the receiver.

4. Damaged or Incorrect Items

• Report issues within 2 days of delivery. Complaints after this timeframe will not be entertained.

Contact Us

For questions or complaints about our privacy practices, contact us:

• Email: info.framezone@gmail.com
• Address: GFrame Studio, Vayanashala, Pin 676123, Manjeri, Malappuram District, Kerala, India
• Phone: +91 9207871047